HC Operation Director

 Job Purpose
The Head of Human Capital Operations at DACO will lead and manage strategic initiatives of employee services & Payroll sections. This includes but not limited to ensuring compliance with labor laws and DACO policies, administration of compensation & benefits, managing rewards & recognition, performance improvement plan, managing employee records, managing all types of leave of absence, handling & resolving grievances, and facilitating seamless off-boarding processes, promoting the organizational culture, and collaborating with stakeholders to provide consultations. 

3. Position Accountability

Description Strategic Leadership

1. Develop and implement strategies to enhance HC operational efficiency and service quality.

2. Ensure alignment of HC operational practices with DACO’s strategic objectives and regulatory requirements.

3. Lead the development of HC-related projects/initiatives and collaborate with top management on their implementation.

4. Direct the analysis of turnover, attrition rates, and other metrics to develop and implement long-term retention strategies and plans and inform decision-making and strategic planning for senior management.
Operational Excellence:

5. Direct employee dispute management, including handling misconduct and violation cases, ensuring proper documentation and resolution.

6. Lead the investigation and resolution of employee grievances and complaints, coordinating with Corporate Affairs for complex cases.7. Drive the integration, maintenance, and updating of personnel data in HC information systems.8. Oversee the employee off-boarding process, including service letter issuance, exit interviews, and return of company property.

9. Manage payroll-related policies and processes, ensuring accurate calculation and communication to stakeholders.

10. Ensure the timely and accurate preparation of benefits transactions and GOSI administrative services.

11. Direct the analysis of employee statistics to ensure validity and accuracy of salaries, benefits, bonuses, allowances, and promotions.

12. Oversee the preparation and management of employee contracts, terminations, and medical insurance processes.

13. Drive the maintenance of employee records and documentation, ensuring ease of retrieval and compliance with legal requirements.

14. Lead the development and implementation of HC policies, procedures, processes, initiatives, and surveys to support organizational compliance and strategic human resource needs.

15. Manage the analysis of staff performance issues and implement performance improvement plans to align manpower with departmental goals and organizational objectives.
Stakeholder Management:
16. Build and maintain strong relationships with internal and external stakeholders to ensure effective communication and implementation of HC initiatives.

17. Communicate with relevant stakeholders on decisions impacting payroll and employee services.

18. Collaborate with various departments to ensure alignment and support for HC initiatives, and address inquiries and resolve discrepancies related to HC services.

19. Collaborates with department leadership to understand the organization’s goals and strategy related HC Operations and align accordingly. 

Team Leadership and Development:

20. Provide leadership and mentorship to the HC operations team, fostering a culture of excellence, accountability, and continuous improvement.

21. Develop and oversee training programs to enhance the skills and knowledge of the HC operations team.

22. Set clear performance expectations, provide regular feedback, and conduct performance evaluations to ensure team members meet their objectives.
Financial Management:
23. Develop and manage the budget for HC operations, ensuring efficient allocation of resources.

24. Monitor financial performance, identify cost-saving opportunities, and implement measures to achieve financial targets.

25. Prepare and present budget reports to senior management, providing insights and recommendations for HC financial planning.

Risk and Compliance Management:

26. Ensure compliance with all regulatory requirements and industry standards related to HC practices.

27. Conduct regular audits and quality reviews to assess compliance with DACO’s HR policies and regulatory authorities’ standards.

28. Develop and implement strategies to mitigate risks associated with HC operational practices.

Innovation and Continuous Improvement:

29. Drive innovation in HC operational practices through the adoption of new technologies and best practices.

30. Continuously assess and improve HR processes to enhance efficiency and effectiveness.

31. Encourage a culture of continuous improvement, actively seeking feedback and implementing ideas for enhancement.

- Strategic planning and execution
- Strong leadership and team management
- In-depth knowledge of HR operations and processes
- Excellent communication and interpersonal skills
- Budgeting and financial management
- Problem-solving and decision-making abilities
- Change management and organizational development expertise
- Understanding of labor laws and regulations
- HR technology and systems proficiency
- Project management skills